Customer Service Manager at M Squared

Customer Service Manager at M Squared

M Squared Hiring Customer Service Manager at El Mohndssen Office

Job Duties

Overseeing the relationship with customers handled by the Customer Service team
Knowing the competitors and strategizing accordingly
Creates and presents business cases and actionable recommendations around improving retention and satisfaction to leadership
Manage Voice of the Customer through Quarter satisfaction survey (Via phone, Emails, and face-to-face meetings
Central coordinator between the departments and the clients in case of conflicts
Motivate, inspire and enable the Customer Service team to deliver value and solutions for business concerns

Job Requirements

Bachelor’s degree
Minimum of 7 years experience in real estate is a must
Strong interpersonal and Leadership skills
Maintain a positive attitude focused on customer satisfaction
Must be highly detail-oriented and have the ability to effectively multi-task
Strategic thinker and ability to analyze and solve problems quickly

interested candidate sends their resume to

About M Squared

Founded in 2012, M squared is a leading real estate developer, renowned for its customer-centric outlook on integrated living where quality speaks volumes for communities to thrive. Celebrated as an integral part of regionally-acclaimed INTRO Group – established in 1980-, M squared capitalizes on the in-depth experience of the group’s diverse companies spanning varied disciplines to include oil & gas, specialized remote engineering, financial investment, atmospheric gases, agriculture development and recently real estate.

Since its establishment, M squared has mindfully steered clear of conventional pragmatism by focusing on blending full function with aesthetic form to introduce a signature residential alchemy to the Egyptian Market where less is certainly more. Boasting a variety of iconic urban projects in prime locations across Egypt, as well as a seafront getaway, M squared has successfully managed to transform residential concepts into decluttered realities where nature, beauty and breathing architecture abounds — a world of masterfully minded spaces to call home.