Seller Support Executive Vacancy at Noon Egypt

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What is the role

At noon, we aspire to be the most customer-centric and relevant digital company in the region. To reach this goal, we need exceptionally talented, bright and driven people who love the hustle. If you’d like to help us build the place where everyone can find and buy anything online in the region, this is your chance to make history.

Roles and Responsibility  

Receive and resolve seller disputes and escalations within set TaT while maintaining productive working relationships with the seller. 

Achieve successful first-time resolution on all seller contacts. 

Recognize and identify system, process and policy issues impacting seller experience. 

Liaise with other departments such as commercial, finance, content, fulfillment etc to solve seller issues. 

Facilitate seller meetings (virtual/telephonic) to address seller disputes and escalation as required. 

Competencies  

Strong Communication skills; written and verbal both in and English 

Good interpersonal skills. 

Good Team player. 

Time management skills. 

Logical reasoning and data interpretation skills. 

Data entry and basic computer skills. 

Decision making ability  Can-do attitude and enjoys interacting with sellers    

Who will excel

The ideal candidate will be comfortable in a fast-paced, multi-tasked, high energy environment. They will be a creative and analytical problem solver with a passion for delivering results

At noon we have courage to pursue what seems impossible, we work hard to get things done, we go great lengths to ensure that the experience of everyone from our customers, to our sellers or noon bandidos is stellar but above all we are grateful for the opportunities we have

If you feel the above values resonate with you – you will enjoy this incredible journey with us

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